Excellent, long time non-profit client is looking to hire a Customer Service Associate in their Member Services Department. The position is slated for six months, but there is a chance of extension and/or full-time hire. Position is onsite every day.
Free covered parking and Metro accessible
Anticipated start date is Jan 13, 2025.
Number of hours per week and preferred schedule:
- 37.5 hours per week
- Monday – Friday 8:30 am to 5:00 pm
Purpose and Justification:
- This temp position will support the Customer Service team with the increased CSC volume during peak season January – June that includes winter symposia, Annual Meeting Abstract deadline and general Annual Meeting volume.
Responsibilities:
- Support phone calls within SLAs and follow-up requests
- Support email within SLAs and follow-up requests
- Administrative tasks as necessary
- Profile updates
- May need to work extended hours the week of Abstract deadline February 14 – 18
- Must be available to work extended hours the week of Annual Meeting May 28 – June 5
- Must be available to work over the weekend of Annual Meeting June 2-3
Required Qualifications:
- Excellent ability to resolve customer inquiries through phone, email and Chat
- Strong written and verbal communication skills, attention to detail and ability to practice active listening, critical thinking, problem solving and best judgment skills.
- Minimum of 1-3 years of professional customer service experience, preferably in an association, non-profit sector or business office environment.
- A proven track record of providing excellent customer service and a strong focus on quality assurance. Ability to successfully adapt to a fast-paced and professional environment
- Proficiency with Microsoft applications (Word, Excel, PowerPoint) and database experience
- This is NOT a work from home position. There may be an opportunity to do so after training is has been SUCCESSFULLY completed
Desirable but not required:
Experience with CRM
Nonprofit
